Right to withdrawal – Returns of Products
Customers have the right to return the purchased products free of charge (and request an exchange or a refund), within fourteen (14) working days from the delivery date thereof. Customers shall only be charged for shipping costs. Please note that customized products are non-refundable or exchangeable.
Returns of products are accepted under the following terms:
- The packaging of the product is intact.
- In case of a mistaken delivery, returns are accepted provided “ELPIDA” is notified within two (2) working days. In this case you will get a full refund of the value of the product and the shipping expenses.
- If there was no mistake in the delivery on behalf of “ELPIDA”, only the value of the product shall be refunded, whereas customers shall bear the shipping costs.
- Customers requesting a refund must provide “ELPIDA” with a valid bank account number.
- The payment receipt or invoice must be sent along with the returned products. In case of an invoice, the dispatch note must also be returned.
Customers who wish to return products to “ELPIDA” must address an email at [email protected] within fourteen (14) working days from delivery under the title “Withdrawal request”. Said request must include the following information: date and number of order or the number of the dispatch note and the payment receipt or invoice. Please address this email prior to the shipping of the products you wish to return.
“ELPIDA” reserves the right to reject returns of products which do not comply with all the above terms. Please make sure to address a withdrawal and refund request only if products meet the above terms and the returned products are suitable for re-selling.
The customer is solely responsible for the shipping of the retuned products, whereas “ELPIDA” is unable to trace parcels in any courier/ shipping company.
For your convenience, please check the good state of the products and their packaging at the time of delivery, for obvious faults (e.g. broken products). Please notify us of any actual fault in the delivered products by contacting us immediately or during the next working day via phone at (+30) 210-7253647 (Monday to Friday from 10:00 to 16:00) or via email at [email protected] . The provisions of the Greek Civil Code apply with respect to actual faults and lack of agreed properties of the products.
ELPIDA shall refund customers for returned products within a period of thirty days from their receipt, with a deposit of their value to the bank account provided from the client.