{"id":4227,"date":"2020-11-11T09:23:21","date_gmt":"2020-11-11T09:23:21","guid":{"rendered":"http:\/\/syllogoselpida.superpop.gr\/?page_id=4227"},"modified":"2020-11-30T12:47:42","modified_gmt":"2020-11-30T12:47:42","slug":"e-shop-terms-of-use-privacy-policy","status":"publish","type":"page","link":"https:\/\/eshop.elpida.org\/en\/e-shop-terms-of-use-privacy-policy\/","title":{"rendered":"E-SHOP TERMS OF USE & PRIVACY POLICY"},"content":{"rendered":"

Introduction<\/strong>
\n\u201cELPIDA ASSOCIATION OF FRIENDS OF CHILDREN WITH CANCER\u201d (hereafter \u201cELPIDA\u201d), as legally represented, is the sole administrator of the website https:\/\/www.eshop.elpida.org<\/a> \u00a0(hereafter the \u201ceshop\u201d or the \u201cwebsite\u201d), which operates as an e-shop for the on-line sale of products. \u201cELPIDA\u201d has its registered seat in Athens (46 Mikras Asias Street, GR-11527, V.AT. No. 090073271) and holds a \u0392ranch in Athens (1&3 Patriarchou Ioakim Street). The e-shop\u2019s email account is: eshop@elpida.org<\/a> and its customer service phone line is (+30) 210-7253647.<\/p>\n

The following terms and conditions apply to the use of the e-shop, thus each user (hereafter \u201cthe visitor\u201d or \u201cthe user\u201d or \u201cthe customer\u201d) will be assumed to declare full acceptance of the terms of use outlined below. In case of disagreement with the website\u2019s terms of use, users are kindly requested to refrain from visiting the website as well as from using its services, including online transactions through the e-shop.<\/p>\n

General Terms<\/strong>
\nNotwithstanding all applicable laws, \u201dELPIDA\u201d reserves the right to freely update and\/or revise the terms and conditions for the use of the e-shop\u2019s online services and transactions when deemed necessary and undertakes the obligation to notify consumers\/users thereof through the Website. All on-line contracts are executed in the Greek language.<\/p>\n

Information & Products displayed on the website<\/p>\n

\u201cELPIDA\u201d ensures the accuracy, the truth and the adequacy of all information displayed on the e-shop; notwithstanding applicable legal provisions, \u201cELPIDA\u201d bears no liability for accidental misinformation and reserves the right of rectification thereof. \u201cELPIDA\u201d shall notify all customers, when deemed necessary.<\/p>\n

Disclaimer<\/strong>
\nTo the extent permitted by laws applicable in on-line transactions, \u201cELPIDA\u201d bears no liability to compensate customers for any damage or loss caused from the cancellation of orders on behalf of the client, as well as of any accidental non-execution or delay of orders. \u201cELPIDA\u201d does not guarantee the availability of products displayed on the website, nevertheless customers will be timely informed of products\u2019 availability. All information regarding the e-shop\u2019s products (name, description, pictures, price) are displayed on the website \u201cas is\u201d.<\/p>\n

Submission and execution of orders<\/h2>\n

Order as a guest<\/h3>\n

\u03a4he user may order products from the e-shop as a guest, by completing the respective Order Form with true and accurate contact information (including an active e-mail account). If the order is placed by a legal entity, the Tax ID number thereof is also necessary (the validity of which will be automatically certified through VIES system). The user may order products by clicking the \u201cadd to cart\u201d button and by choosing the desired quantity of each product. For the purchase to be completed, the user must click the \u201cProceed to Checkout\u201d box, enter the billing and shipping details, accept the e-shop\u2019s Terms of Use and then click the \u201cPlace Order\u201d button. All prices include VAT; shipping expenses are calculated prior to the placement of each order.<\/p>\n

Create an account<\/strong><\/p>\n

The user may also create an account in order to place orders and follow their course, by entering a valid email account and a safe password.<\/p>\n

Confirmation and Cancellation of orders<\/strong><\/p>\n

Following the placement of your order, an order confirmation will be sent to your e-mail account. In case of unavailability of a product, you will be timely informed via email or phone on the course of your order and the expected delivery thereof.<\/p>\n

Should a user wish to cancel an order prior to its shipping, s\/he may contact us at (+30) 210-7253647 (Monday to Friday from 10:00 to 16:00 local time) or send an email at eshop@elpida.org<\/a> titled \u201cCancellation of Order\u201d. \u201cELPIDA\u201d will then proceed to the cancellation of the order and send a relevant email notice to the user. Please refer to Section \u201cRight to withdrawal – Returns of Products<\/em>\u201d below, regarding the refund process of cancelled orders.<\/p>\n

Delivery of order<\/h3>\n

Deliveries of orders take place during working days (Monday to\u00a0Friday<\/span>). We execute deliveries of products in Greece, Cyprus, as well as in all European and non-European Countries. \u201cELPIDA\u201d reserves the right to delegate delivery to any courier or forwarder company, with all appropriate contractual terms which guarantee the safe delivery of products, in accordance with the applicable legislation.<\/p>\n

Orders are delivered with the appropriate dispatch note and payment receipt\/invoice. Users are kindly requested to contact us at (+30) 210-7253647 or send an e-mail at\u00a0eshop@elpida.org<\/a>\u00a0in case the payment receipt\/invoice has not been delivered to them. According to the applicable laws, the ownership of the product passes to the buyer upon payment and the risk thereof upon delivery.<\/p>\n

Shipping costs amount to 5 \u20ac for all deliveries within the Greek territory. The price-list of the delegated courier company will apply to deliveries outside the Greek territory. The user is informed thereof prior to the placement of the order.<\/p>\n

<\/h2>\n

Deliveries to the Greek Territory<\/h3>\n

Following the packaging of purchased products from \u201cELPIDA\u201d (hereafter \u201cthe packaging\u201d), orders will be delivered from the courier company within 1-3 working days to clients residing in Attika and within 2-5 working days to clients residing outside Attika. Deadlines may be extended in case of product unavailability, delivery to hard-to-reach regions or\u00a0force majure\u00a0<\/em>conditions, as described below.<\/p>\n

Deliveries of personalized products are executed after their preparation from \u201cELPIDA\u201d. Clients are informed of the time required for the personalization of each product prior to the placement of their order.<\/p>\n

Deliveries to Cyprus<\/h3>\n

Orders are delivered to Cyprus within 2-5 working days from packaging. Clients residing in hard-to-reach regions may be requested to receive their order from the nearest delivery point, upon prior notice.<\/p>\n

Deliveries to European Countries<\/h3>\n

Orders are delivered to European Countries within 1-6 working days from packaging.<\/p>\n

Deliveries to non-European Countries<\/h3>\n

Orders are delivered to non-European Countries within 1-8 working days from packaging.<\/p>\n

Please note that delivery delays may occur for the following reasons:<\/p>\n